FAQ

SilverBullet Tools FAQ

Shipping

Where do you ship from?

All items are dispatched from our EU-based warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.

How are import duties / customs handled?

For all European destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid. 
You will not be charged by the courier service / post office or customs.

For all destinations outside Europe, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.

What shipping options are available?

We provide four types of shipping:

  • EU Premium Shipping
  • EU Express Shipping
  • International Premium Shipping
  • International Express Shipping

Purchasing

What are your payment options?

Purchase and payment can be made directly via this site using:

  • Credit/Debit Card (Visa / MasterCard / AMEX / etc)
  • ApplePay, GooglePay
  • BuyNow/PayLater with Klarna
  • Crypto (BTC, ETH, etc)
  • Wire

If you require payment via international bank transfer, this can be arranged - please contact us directly. Please note, minimum order quantities apply to this method. Shipment will not proceed until funds are received.

Is VAT Applicable?

SilverBullet.tools (ETOILE 401 SAS) is an EU-Registered entity. VAT is applicable to purchases delivered within the EU, with exceptions for VAT Registered entities. VAT is calculated at checkout.

Sales are contractual

Please note - a purchase is an explicit agreement of our terms and conditions. Any products refused by clients will not be refunded.

Purchase Security Validation may be applied

To protect against credit card fraud, orders may be flagged for Purchase Security Validation. In this instance, we will reach out to the customer to perform a manual verification process.

Orders that are flagged for Purchase Security Validation are considered to be incomplete until validated. Our delivery deadline obligations begin only when an order is validated.

Do you offer Law-Enforcement Agencies and Government restricted products?

We do offer dedicated solutions for LEA and Government bodies. Please contact us for more details.