SilverBullet Tools FAQ
Where do you ship from?
All items are dispatched from our EU-based warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.
How are import duties / customs handled?
For all European destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid.
You will not be charged by the courier service / post office or customs.
For all destinations outside Europe, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.
What shipping options are available?
We provide four types of shipping:
- EU Standard Post
- EU Express Post
- International Standard Post
- International Express Post
What are your payment options?
Purchase and payment can be made directly via this site, using Credit/Debit card or PayPal.
If you require payment via international bank transfer, this can be arranged - please contact us directly. Please note, minimum order quantities apply to this method. Shipment will not proceed until funds are received.
Is VAT Applicable?
SilverBullet Tools is a Hong-Kong based company, and not subject to TVA.
However, all shipments are dispatched from Europe, and are DDP - Delivered Duty Paid.
Do you provide Law-Enforcement / Educational Discounts?
Discounts can be negociated for accredited law-enforcement agencies and educational institutions.
Do you offer Law-Enforcement Agencies and Government restricted products?
We do offer dedicated solutions for LEA and Government bodies. Please contact us for more details.