Limited Lifetime Warranty & Returns Policy
However, as with any purchase, sometimes you might need to return a product.
Accordingly, SilverBullet Tools has a:
- Limited Lifetime Warranty
- Returns & Refunds Policy
Limited Lifetime Warranty
SilverBullet products are fully guaranteed to the original owner against defects in materials, workmanship and manufacturing for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear over extended time and use. Damage not covered under warranty can be repaired for a reasonable rate and a fee will be charged for return shipping.
Examples of what we cover:
- Faulty welds
- Improper manufacturing (poor tolerances, interface issues)
Examples of what is not covered:
- Broken tips / tensioners
- Bent or snapped tips
- Lost parts
Important note about picking tips and tensioners:
The tension and picking tips are made from 17-4PH Stainless Steel - one of the hardest grades of stainless steel available. All tips are tested in the factory to withstand over 50x standard use torque loads.
As with any precision tool, patience and delicacy are key. Forcing the tool will not only make picking harder, but will also invalidate your warranty.
For warranty evaluation, your product must be returned directly to SilverBullet Tools Warranty Department:
All shipping to Warranty must be pre-paid and insured. SilverBullet Tools cannot be liable for lost in-bound packages.
What does "lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product. For the SilverBullet, we are bound by the warranty provided by the factory - five years - although the tool has been built to last for many, many more.
International Customers: International (Customers outside the EEA) are covered by our Limited Lifetime Warranty. "Change of Mind" returns are not accepted.
European (EEA) Customers: Customers are protected with EU Consumer Laws, including the right to return within 14 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it (including a good looking original packaging). Any damage, even superficial, will prevent us from being able to process your refund or exchange.
By the law (Article L221-23 from the French "Code de la Consommation" applicable to individuals), the refund is subject to a reduction if the goods are depreciated due to manipulations others than the necessary manipulations to assess the nature, characteristics and proper working of the goods. This includes missing or torn packaging, and/or damaged, missing or noticeably scratched parts.
If your product or device was non-functional on arrival, we will happily exchange it.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In any case, you must contact us prior to return us anything. To complete your return, please contact customer support.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval (fully or reducted in case of depreciation of the goods) or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you chose an express shipping when placing your order, these shipping fees will not be refunded (Article L221-24 from the French "Code de la Consommation" applicable to individuals)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.